![]() ![]() Please take this to your order management software quality assurance folks for review. it really doesn't make me want to buy your product. I get repeated e-mails offering me upgrades to my current SilkyPix installation but when I finally choose to accept one of those offers, your order management system fails. You should stop sending me e-mail offers for products I can't buy because your order management system sucks. a valid credit card number for a valid Panasonic owner) is declined and you can't explain why that happened. I'd suggest your order management system requires work if you can't tell me why a perfectly good order (i.e. Your website offers purchase by credit card. You can't reproduce my problem? It's not my problem, it's yours. Apparently, the offer is only good for Paypal users but their system offers both Paypal and credit cards as payment options. I wrote to their English corporate ordering help line. They really suck at the business side of software. ![]() I'll keep using the software bundled with my camera and just chalk this up to yet another opaque Silkypix thing. I'll try the product for $35US but not for the $199US Mirye Software wants for it. I'm prepared to drop $35US on an upgrade to see if it meets my needs but not prepared to jump through hoops only to find that the upgrade isn't targeted for me, despite being offered it. Thanks for all of your feedback, but I simply can't be bothered. Apparently, they (Silkypix) are sophisticated enough to know I registered their software from a bundled CD from my US-bought Panasonic GM5 and to keep me on their corporate mailing lists for special offers but not sophisticated enough to know that they shouldn't be sending me the teasers if they don't apply to US based customers. There's no mention at all of the deal Silkypix e-mailed me about. Mirye are vendors for a whole bunch of disparate software products that are all over the map and they are, apparently, the US agent for Silkypix. I went to the .com website and got redirected to a webpage owned by Mirye Software. Sorry for repeating so much text but it helps make the thread complete. I've never needed to do that though in free and easy Australia.Īlso email Silkypix in Japan to see what they say. Evidently Firefox browser on a USB stick then set up proxies outside USA will make you "invisible" as being in USA. Google for a way to avoid being seen as being in USA maybe. The serial number for the paid versions appears in the Help-Version Information window, it looks like some SXXX-123456 style of serial number. There's no serial number for the free downloaded V4.4 E version. For those of you who've managed to complete this transaction, can you tell me where the heck they hide the product serial number? If I can find one and it fails again I guess I'll just bag it. I ignored this and then went on to create the (declined) order. For the life of me, I can't find any serial number in either the installed software or on the CD that came with my GM5. The only thing I can think is going on is when I'm at the order page there's a prompt which says " Persons who own merchandise from Ichikawa Soft Laboratory should enter the serial number". I didn't go further though as I don't think I really need it just for my LX3. Is that for the Yen3800 Panasonic only version at ? It does not seek a serial number when I tried it, or I should say it has a box for the serial number, but I can proceed past that point with the 3800 Yen deal, just like you did. ![]() For some reason, Silkypix doesn't seem to want my money. I checked with the credit card company and they don't see any attempt to authorize the payment by the vendor, so it's not at my end. I've tried 3 times now to buy the special upgrade offer on the Developer Studio Pro 7 for Panasonic and 3 times my order's been declined. In USA the local agent probably has some blocking arrangement. If you get asked for one I suspect you've selected the wrong kind of upgrade.īoy, Silkypix don't make it easy to do business with them. I don't think the OEM version you have comes with a serial number. Select that one and then choose the product you want to buy. ![]() In the store, below the big picture in the middle of the page, are four links in small type, one of which reads " Upgrade from the OEM version bundled with your digital camera or lens". On the US-site you click "BUY NOW" on the link at the top right of the home page. Select "Upgrade" from the link at the top of the home page, and the select the version you have (OEM version). I found the EU-site to be very straight-forward. Which one are you trying to order from? I think payment problems may happen if you try to buy from a geographically wrong site, so choose the one where you live. I took a look, and found there are at least three Silkypix labs webpages: ![]()
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